Terms & Conditions

Welcome to the seafoodvalley.com website or the Seafood Valley mobile app. Before using this app or our services, you must read carefully and accept these Terms of Use and all other terms and conditions and policies pertaining to the use of the Seafood Valley App and the services .By accessing the app or using the services, you agree to be bound by Seafood Valley Terms and Conditions and any amendments to the foregoing issued by us from time to time. If you do not agree to the Seafood Valley Terms and Conditions, do not access or use this app and the services. Seafood Valley reserves the right, to change, modify, add, or remove portions of these Terms of Conditions at any time. Changes will be effective when posted on the apps or services with no other notices provided and you are deemed to be aware of and bound by any changes to the foregoing upon their publication on the App and services.
The terms and conditions applicable to each type of payment, as prescribed by Seafood Valley on the mobile App, shall be applicable to the Contract. The payment methods may also be subject to the following terms:


Credit card payment option is available for all Buyers. Seafood Valley accepts all Visa and Master Cards credit cards and is secure verified. All credit card information of Buyers is protected by industry leading encryption standards.
*Please take note that may incur additional charges, if Buyer is using a non-Malaysian issued card due to foreign exchange rates.



Seafood Valley accepts all Malaysian Visa and MasterCard debit cards, subject to bank availability. All debit card numbers shall be protected by industry leading encryption standards.


By choosing this payment method, the Buyer shall transfer the amount of the total purchase price for the items purchased by Buyer to a Seafood Valley account (including any applicable taxes, fees and shipping costs). The transaction must be payable in Ringgit Malaysia. Seafood Valley, in its sole discretion, may refuse this payment option service to anyone or any user without notice for any reason at any time.


Cash on Delivery (pay cash upon delivery) is available within a fee as may be prescribed by Seafood Valley. Seafood Valley reserves the right to schedule the delivery time. The items will only be handed over to the Buyer upon full payment in cash by the Buyer.


All returns must be postmarked within three (3) days of the purchase date. it's must be in new and unused condition, with all original tags and labels attached. We only accept returns for items within 7 days of delivery date, Our company agents  will verify the return reason and arrange a free return pick-up for you.You will receive an email or  phone confirmation once the returned item is received from our end.

To return an item, please email to seafoodvsifu@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Seafood Valley Enterprise Sdn Bhd.
No. 16, Industri Bercham 2A,
Kawasan Perindustrian Bercham,
31400 Ipoh, Perak, Malaysia.

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. 


If by any unfortunate circumstance, your order received damaged / incorrect, take video or photos of the product received and contact to 05-5430646 or email the video or photos  to seafoodvsifu@gmail.com. We would gladly resend you the new /correct order / arrange a refund or any exchange as soon as possible.


These terms are applicable to you upon accessing the Website or the App registration or shopping process. Seafood Valley Enterprise Sdn Bhd reserve the rights to terminate these terms, or any of them, without notice at any time for any reason. Provisions relating to Copyrighted Medias, Limitation of Liability/ Disclaimer, Indemnification and Miscellaneous Terms, shall survive any termination.