CREDIT CARD
Credit card payment option is available for all Buyers. Seafood Valley accepts all Visa and Master Cards credit cards and is secure verified. All credit card information of Buyers is protected by industry leading encryption standards.
*Please take note that may incur additional charges, if Buyer is using a non-Malaysian issued card due to foreign exchange rates.
DEBIT CARDS
Seafood Valley accepts all Malaysian Visa and MasterCard debit cards, subject to bank availability. All debit card numbers shall be protected by industry leading encryption standards.
ONLINE BANKING
By choosing this payment method, the Buyer shall transfer the amount of the total purchase price for the items purchased by Buyer to a Seafood Valley account (including any applicable taxes, fees and shipping costs). The transaction must be payable in Ringgit Malaysia. Seafood Valley, in its sole discretion, may refuse this payment option service to anyone or any user without notice for any reason at any time.
CASH ON DELIVERY
Cash on Delivery (pay cash upon delivery) is available within a fee as may be prescribed by Seafood Valley. Seafood Valley reserves the right to schedule the delivery time. The items will only be handed over to the Buyer upon full payment in cash by the Buyer.
RETURNS
All returns must be postmarked within three (3) days of the purchase date. it's must be in new and unused condition, with all original tags and labels attached. We only accept returns for items within 7 days of delivery date, Our company agents will verify the return reason and arrange a free return pick-up for you.You will receive an email or phone confirmation once the returned item is received from our end.
RETURN PROCESS
To return an item, please email to seafoodvsifu@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Seafood Valley Enterprise Sdn Bhd.
No. 16, Industri Bercham 2A,
Kawasan Perindustrian Bercham,
31400 Ipoh, Perak, Malaysia.
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange.
EXCEPTIONS
If by any unfortunate circumstance, your order received damaged / incorrect, take video or photos of the product received and contact to 05-5430646 or email the video or photos to seafoodvsifu@gmail.com. We would gladly resend you the new /correct order / arrange a refund or any exchange as soon as possible.
TERMINATION
These terms are applicable to you upon accessing the Website or the App registration or shopping process. Seafood Valley Enterprise Sdn Bhd reserve the rights to terminate these terms, or any of them, without notice at any time for any reason. Provisions relating to Copyrighted Medias, Limitation of Liability/ Disclaimer, Indemnification and Miscellaneous Terms, shall survive any termination.